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Quality and performance

High quality care should be as safe and effective as possible, with patients treated with compassion, dignity and respect. As well as clinical quality and safety, quality means care that is personal to each individual.

The Trade Union (Facility Time Publication Requirements) Regulations 2017 came into force on the 1st April 2017. These regulations place a legislative requirement on relevant public sector employers to collate and publish, on an annual basis, a range of data on the amount and cost of facility time within their organisation. 

Facility Time is the provision of paid or unpaid time off from an employee’s normal role to undertake TU duties and activities as a TU representative. There is a statutory entitlement to reasonable paid time off for undertaking union duties. 

The facility time (FT) data that organisations are required to collate and publish under the 2017 regulations are: 

  • Number of employees who were relevant union officials during the relevant period
  • How many employees who were relevant union officials during the relevant period spent 0%, -50%, 51-99% or 100% of their working hours on facility time
  • Percentage of the total pay bill spent on facility time
  • Time spent on paid trade union activities as a percentage of total paid facility time hour

Click here to view the report for 2018/19.

This area focuses on the trust’s performance against key patient safety, customer care, patient experience and information governance indicators. The reports cover positive progress and themes for learning and is supported by the Learning into Practice newsletter.

View Complaints, Claims, Incidents and Patient Experience by quarter. 

(information relating to previous years can be requested via the Freedom of Information Act process)

View annual customer care reports

View our latest 'Learning into Practice' newsletter

September 2019

You can view previous editions of the newsletter by clicking here.